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AI literacy and role-based training

Train your teams in AI, role by role

AI literacy gives every employee, whatever their role, the foundations and practices to use AI effectively and safely. Our 15 courses cover leadership, business teams, technical teams and data profiles, from entry level to advanced.

Updated October 11, 2026

Around twenty participants working on laptops during an AI training session

The reality

The tools are here; skills are lagging behind

36%

of employees feel sufficiently trained to use AI, according to a BCG survey of more than 10,600 workers.

Source: BCG, AI at Work 2025

39%

of workers' core skills are expected to change by 2030, according to the World Economic Forum; AI and data top the list of fastest-growing skills.

Source: WEF, Future of Jobs 2025

63.3%

of Tunisian companies cite a shortage of digital skills as a barrier to innovation.

Source: ITCEQ, May 2026 (via WMC/TAP)

The World Economic Forum figures come from press coverage, as the report page could not be accessed directly.

Our courses

Two levels, from hands-on practice to production

Each course targets a specific audience. Choose your teams' level, then open the course page for details.

Practitioner

Practice and deliver

Methods and tools applied to your business teams and processes.

IA-210TFP-eligible (Tunisia)

Agentic AI for business — Level 1

The entry point to the agentic AI track: get hands-on with Claude and its ecosystem, build a Skill, connect Claude to your tools with an MCP connector, then design a first Agent.

  • Skills
  • MCP connectors
  • Agents
  • 2 days
  • Managers, professionals and staff
  • In-person public session, or in-house
  • Claude, Claude Cowork, Claude Code
View course
IA-211TFP-eligible (Tunisia)

Agentic AI for business — Level 1 in-house (3 days)

In-house training designed for a single company: move from conversational AI use to concrete, reusable automations, with 21 hands-on exercises on your own files and use cases.

  • Claude for Excel
  • Skills
  • MCP connectors
  • Agents
  • 3 days · 21 exercises
  • Leadership, managers and business teams
  • In-house, online or in person
  • Claude, Claude for Excel, Claude Cowork
View course
IA-220TFP-eligible (Tunisia)

AI for export: prospect, automate, convert

Build an export plan, qualify prospects and automate your email campaigns with Claude, its skills and its connectors (HubSpot, LinkedIn, Brevo).

  • Export prospecting
  • Skills & plugins
  • Brevo
  • 3 days · 18h
  • Export & B2B marketing
  • In person & online
  • Claude
View course
IA-230TFP-eligible (Tunisia)

Agentic AI for internal audit and management control

Analyze populations, detect anomalies, automate your recurring controls and frame the use of agentic AI on sensitive data.

  • Claude for Excel
  • Agents & Skills
  • Data governance
  • 4 days
  • Audit, control & compliance
  • In person in Tunis
  • Claude
View course
IA-240TFP-eligible (Tunisia)

Agentic AI × Excel for Executives

From spreadsheet to living dashboard: formulas, audits, macros and business tools generated in plain language with Claude, Cowork and NotebookLM.

  • Agentic Excel
  • Dashboards
  • Macros & Vibe Coding
  • 4 days
  • CEOs, MDs & managers
  • In person
  • Claude
View course
IA-260TFP-eligible (Tunisia)

Agentic AI for web content writers

From chat to agent: design a writing agent that drafts, edits and optimizes your content, with Claude, Claude Cowork and custom skills.

  • RCTFE prompts
  • Writing skills
  • SEO writing
  • 3 days
  • Web content writers & SEO
  • In-house training
  • Claude
View course
IA-270TFP-eligible (Tunisia)

Brevo × Agentic AI: From CRM to Agents

Put Brevo to work for you: segment, follow up and track your contacts with Claude, its MCP connectors, skills and agents.

  • Brevo
  • Skills & agents
  • CRM automation
  • 2 days
  • Marketing, CRM & SME executives
  • In person or online
  • Claude
View course
IA-280TFP-eligible (Tunisia)

Agentic AI for developers — Level 1

RAG, MCP servers and tool-using agents: in three days, build a complete application chain on the OpenAI APIs, then secure it, evaluate it and instrument it.

  • RAG & vector database
  • MCP servers
  • Tool-using agents
  • 3 days · 21h
  • JS/TS and C# developers, tech leads
  • In-house, in person
  • API OpenAI
View course
IA-290TFP-eligible (Tunisia)

Agentic AI for e-commerce — Level 1

From click to sale: analyze sales and Meta Ads profitability, create your content Skills and build agents that run the store, with Claude.

  • Meta Ads & PrestaShop
  • Content Skills
  • Customer service & monitoring agents
  • 3 days · 18h
  • E-commerce, media buying, content and customer service teams
  • In-house, in person
  • Claude, Claude for Excel, Claude Cowork
View course
IA-291TFP-eligible (Tunisia)

Agentic AI for sales teams

From chat to action: automate prospecting, meeting preparation, proposals, CRM and sales management with Claude, its Skills and its agents.

  • Prospecting & meetings
  • Negotiation & CRM
  • Sales agents
  • 3 days · 18h
  • Sales directors, sales reps, KAMs, sales administration
  • In-house, in person
  • Claude, Claude for Excel, Claude Cowork
View course
IA-292TFP-eligible (Tunisia)

Agentic AI for digital marketing — Level 1

From chat to action: KPIs, SEO, Google Ads, GA4 and Meta Ads managed with Claude, its Skills, its MCP connectors and a cross-channel marketing agent.

  • KPIs & GA4
  • SEO & Google Ads
  • Meta Ads & cross-channel agent
  • 3 days · 18h
  • Marketing, SEO / SEA and media buying teams
  • In-house, in person
  • Claude, Claude for Excel, Claude Cowork
View course
IA-293TFP-eligible (Tunisia)

Become an AI-Augmented Traffic Manager — Level 1

One profession, four acquisition channels managed with AI: Meta (Facebook and Instagram), Google Ads, LinkedIn Ads and ChatGPT Ads, with a validation exam for each subject.

  • Meta Ads
  • Google Ads & LinkedIn Ads
  • ChatGPT Ads & GEO
  • 50 hours
  • Marketers, media buyers, entrepreneurs
  • In-house or public session, in person
  • Meta, Google Ads, LinkedIn Ads, ChatGPT Ads
View course
Advanced

Build and deploy

The technical skills to industrialize, deploy and monitor.

IA-212TFP-eligible (Tunisia)

Agentic AI with Claude Code — Level 2

In-house training for non-technical profiles: delegate tasks on entire folders to Claude Code, from the first task to multi-agent workflows, without writing a line of code. 17 business exercises.

  • Claude Code
  • CLAUDE.md
  • MCP servers
  • Sub-agents
  • Plugins
  • 3 days · 17 exercises
  • Executives, managers and business teams
  • In-house, online or in person
  • Claude Code
View course
IA-250TFP-eligible (Tunisia)

Agentic AI for Software Development: Claude Code Mastery

From first session to power user: specify, test, delegate and industrialize reliable development agents on your real repository.

  • Specification & TDD
  • Subagents & skills
  • Hooks & MCP
  • 3 days · 18h
  • Developers & tech leads
  • In person or remote
  • Claude Code
View course
IA-281TFP-eligible (Tunisia)

Agentic AI for developers — Level 2

Business connectors, multi-agent systems and productionization: connect the Level 1 chain to your real systems, scale it up and put it under a CI/CD pipeline.

  • Business MCP connectors
  • Multi-agent systems
  • CI/CD for AI applications
  • 2 days · 14h
  • Developers from Level 1, tech leads, DevOps
  • In-house, in person
  • API OpenAI
View course

Who is it for?

Which course for which role

The same course does not suit both an executive team and a data team. Here are the courses in our catalog for each audience.

Managers, professionals and staff
Leadership, managers and business teams
Executives, managers and business teams
Marketing, CRM & SME executives
JS/TS and C# developers, tech leads
Developers from Level 1, tech leads, DevOps
E-commerce, media buying, content and customer service teams
Sales directors, sales reps, KAMs, sales administration
Marketing, SEO / SEA and media buying teams
Marketers, media buyers, entrepreneurs

Suggested learning paths

Three ways to combine our courses

Here are three learning paths we recommend, depending on the audience. They are built from the levels and audiences in our catalog and adapt to your situation.

In detail: our flagship course

Agentic AI for business — Level 1

Fundamentals, getting started with Claude, Skills, MCP connectors and Agents.

The program

  1. Day 1Agentic paradigm, Claude and a first Skill
  2. Day 2MCP connectors, plugins and agents

Key facts

Duration
2 consecutive days
Schedule
08h30 – 14h00, 20-minute break included each day
Audience
Managers, professionals and staff from any function (finance, marketing / sales, HR, operations, customer service)
Format
In-person public session in Tunis, or in-house on request
Prerequisites
No technical prerequisites: everyday office software skills are enough
Validation
Named training certificate and deliverables: a working Skill and a working Agent
See the full program TFP-eligible (Tunisia)

Our approach to learning

Learning by doing

Training that only explains what the tools do mostly changes intentions, not habits. In the BCG survey, people with at least five hours of training are significantly more likely to be regular AI users (a correlation, not proof of causation).

Your use casesWe work on real situations from your company, not generic examples.
Content tailored to each roleExecutives, business teams, technical teams: everyone learns what helps them in their work.
Hands-on during the trainingParticipants use the tools themselves: people remember what they do, not just what they hear.
Follow-through after the sessionFor the agentic AI course, a 30-day follow-up is planned to reinforce what was learned.

Sources: BCG · The Decision Lab.

AI literacy

Training your teams: an EU AI Act requirement

Since February 2, 2025, Article 4 of the EU AI Act requires providers and deployers of AI systems to take measures to ensure a sufficient level of AI literacy among their staff, tailored to their roles. Our courses contribute to this. They are neither a certification nor a guarantee of compliance, which depends on your situation.

General information, not legal advice. Sources: White & Case · PwC.

See AI governance

Our approach

From assessment to everyday use

  1. 01

    Scope

    Maturity level, roles involved, objectives.

  2. 02

    Choose the path

    Leadership, business teams or technical, depending on your teams.

  3. 03

    Train

    In-house, on your own use cases.

  4. 04

    Assess and certify

    Learning assessment and certificates of completion.

  5. 05

    Embed

    Post-training follow-up, internal champions and usage rules.

Learning assessment, certificates and 30-day follow-up: included for the agentic AI course; check each course page for details.

FAQ

AI literacy and training: your questions

What is AI literacy?

It is the set of actions that give every employee, according to their role, the foundations and practices to use AI effectively and safely: understanding what it does, knowing how to use it and knowing the rules.

Which course should an executive team choose?

The agentic AI course for businesses is designed for executives, managers and business leads: it goes from framing use cases to designing agents. To turn AI into a decision-making tool in your dashboards, the agentic AI × Excel course for executives takes it from there.

Do I need a technical background for the agentic AI course?

No. There are no prerequisites: everyday computer use is enough.

Do the courses take place at our premises?

The courses in our catalog are offered in-house. For the agentic AI course, the course page also lists public sessions: check the page or contact us for dates.

Do your courses meet the EU AI Act's AI literacy requirement?

They help build your teams' AI literacy, which Article 4 of the EU AI Act requires of AI providers and deployers. They are neither a certification nor a guarantee of compliance, which depends on your situation. Legal advice is still recommended.

Can the courses be funded through the TFP?

The agentic AI course is listed as eligible for the TFP (Tunisia's Professional Training Tax), and we confirm eligibility with you case by case. For other courses, contact us.

Give your teams the means to use AI

Tell us who you want to train, and we will propose the right learning path for each role.